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Policy
Appointment Cancellation Policy
Last updated: [Date]
Cancel [24 hours] Before
Cancel or reschedule at least [24 hours] before your slot.
Easy Reschedule
Change your date or time online or by calling our helpdesk.
Refund in [5–7] Days
Eligible advance payments are refunded to the original method.
1. Cancellation by Patient
We understand that plans can change. Please cancel or reschedule your appointment at least [24 hours] before the scheduled time so that the slot can be offered to another patient. You can cancel or reschedule through our Appointment Status page or by calling our helpdesk at +91-XXXXXXXXXX.
2. Late Cancellation and No-Show
Cancellations made less than [2 hours] before the appointment, or not attending without informing us, may be treated as a no-show. [Repeated no-shows may affect your ability to book online in the future.]
3. Rescheduling
You may reschedule an appointment [once / up to two times] free of charge, subject to doctor availability. A new slot is confirmed only after you receive a confirmation from us.
4. Refunds
If you paid an advance booking or consultation fee, cancellations made within the permitted time are eligible for a [full / partial] refund. Refunds are processed within [5–7] working days to the original payment method. Late cancellations and no-shows may not be eligible for a refund.
5. Cancellation or Rescheduling by the Hospital
In case of doctor unavailability, emergencies or unavoidable circumstances, we may reschedule or cancel your appointment. We will inform you as early as possible and offer you an alternative slot or a full refund.
6. Late Arrival
If you arrive more than [15 minutes] after your scheduled time, the appointment may need to be rescheduled depending on doctor availability and other patients waiting.
7. Emergency Situations
If you have a medical emergency, do not wait for an appointment. Call 112 or our 24×7 emergency line +91-XXXXXXXXXX immediately.
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page. Please also read our Privacy Policy and Medical Disclaimer.
9. Contact Us
For help with cancellations or refunds, call +91-XXXXXXXXXX or email info@yourdomain.com. Helpdesk hours: Mon–Sat, 9:00 AM – 6:00 PM.
Need to Change Your Appointment?
Check your booking status or speak to our helpdesk team.